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Product Support: Knowledge Base

Our on-line Knowledge Base contains answers to some of the most common support questions. It has information about all PGR products and was developed to help customers resolve product issues. It is constantly updated, expanded, and refined to ensure that our customers have access to the latest information.

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Newest Articles

32-bit applications do not communicate with cameras on 64-bit operating systems
This article explains that applications built using the 32-bit versions of the FlyCapture or Ladybug SDKs will not communicate with cameras that run on 64-bit operating systems.

How Point Grey tests for white blemish pixels
This article explains how Point Grey Research identifies and corrects white blemish pixel defects; how to get blemish pixel information about your camera; and what to do if you are concerned about blemish pixels from your camera.

Understanding YUV data formats
This article explains the basics of YUV image data structure and transmission.

Transmitting multiple images from stereo cameras
This article explains the settings that are necessary to transmit images from each sensor of a stereo vision camera simultaneously.

Working with embedded image information
This article describes how to embed image metadata directly into an image using the FRAME_INFO firmware register 0x12F8H.

Most Commonly Accessed Articles

Which sensor is used on my camera?

Stereo vision introduction and applications

Which operating system will my PGR camera work with?

Performance of 1394 devices may decrease after installing Windows XP SP2 or SP3

Performing a clean installation of PGR camera software and drivers.

Transmitting multiple images from stereo cameras

Differences to consider when selecting a Grasshopper model.

Understanding YUV data formats

Using PGR Imaging Products under Linux.

Key differences between the Dragonfly, Dragonfly2, Dragonfly Express, Flea, Flea2, Firefly MV and Scorpion.

Most Recently Revised Articles

32-bit applications do not communicate with cameras on 64-bit operating systems

Differences to consider when selecting an IEEE-1394 PCI / PCMCIA host adapter card.

How Point Grey tests for white blemish pixels

Using Point Grey Stereo Vision Products under Linux.

Which operating system will my PGR camera work with?

Support Hot Topic

Version 2.0 of the FlyCapture SDK is coming soon, featuring support for both Windows and Linux operating systems, support for multiple interfaces and programming languages, and much more. Learn more...

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